Information for your booking

General terms of travel

Please note the following guidelines

1. Prices

The stated prices are for the current year. Prices subject to change.


2. Services rendered

The services rendered by ALPEN APARTMENTS consist of agency services in the form of Accommodation Agreements between Guests and Proprietor.


3. Conclusion of Accommodation Agreement

The Accommodation Agreement is a contract between Guest and Proprietor. The Guest informs ALPEN APARTMENTS of his accommodation requirements. In response ALPEN APARTMENTS sends an offer to the Guest. If the Guest confirms the offer he will receive a Booking Confirmation from Alpen Apartments with date and amount of deposit and outstanding balance. The Accommodation Agreement becomes binding for the Guest, the Proprietor and ALPEN APARTMENTS only on receipt of payment.


4. Payment

The total amount is to be paid latest 8 weeks before arrival date. Payment can be done with Credit Card by phone +43(0)6542/20968 or by transfer to the following bank account:

Alpen Apartments e.U.
IBAN: AT34 5500 0117 0000 2452
SWIFT/BIC: SLHYAT2S
Hypo Bank Zell am See

All bank charges have to be carried by the guest.


5. Liability of Alpen Apartments

The advertisement of the property is done to the best of knowledge, after inspection and according to information provided by the owner. ALPEN APARTMENTS does not accept responsibility for possible deviations, for instance those resulting from subsequent alterations to the property.


6. Liability of property owner

The Proprietor is responsible for the proper provision of his holiday accommodation for the agreed-upon period (Accommodation Agreement). The Proprietor is not liable for the holiday accommodation being affected by natural forces beyond his control, eg. regional electricity or water failures, pandemic, strikes or natural disasters. Should the use of the accommodation be limited or rendered impossible due to other factors, the proprietor is liable to organise alternative accommodation for the guests, agreed upon as acceptable by the guests. The use of the holiday accommodation, and all outbuildings, is at the Guest’s own risk and the Proprietor does not accept liability for any accidents. The Guest is responsible for his own personal belongings and valuables. The Proprietor is not liable in case of housebreaking and theft, and assumes no liability for any disturbances arising through construction noise from adjacent or surrounding properties.


7. Liabilities, rights and obligations of the guests

The Guest is liable for the punctual payment of fees, in terms of the contract. The holiday accommodation is to be treated with care and is to be left in a good condition. The dishes are to be washed and the waste sorted according to local requirements. Final cleaning will be arranged by ALPEN APARTMENTS.

The Guest is personally liable for damages caused by himself, fellow residents, pets or visitors and is obliged to report all damages or defects, which occur during the rental period, to the Proprietor or ALPEN APARTMENTS without delay. The Guest must do everything in his/her power to repair or minimise the damage. Pets may only be brought along if this is contractually agreed upon.

A security deposit is payable upon occupation of the holiday accommodation. This security deposit will be secured on the Tenant's creditcard and released 30 days after occupancy beginn once the object has been inspected by the Proprietor or ALPEN APARTMENTS and found in a satisfactory condition.

Should there be defects in the holiday accommodation the Guest may request corrective measures.In this case please contact the Proprietor or ALPEN APARTMENTS

Office: +43 (0) 6542 209 68

so that action can be taken in order to verify complaints and if necessary apply appropriate corrective measures.


8. Arrival and departure - forgotten items

Unless stated differently, arrival time is between 16.00 and 18.00 pm. Should the guest be unable to keep to the contractually agreed time, he is to inform ALPEN APARTMENTS of his actual time of arrival.

On the day of departure, the property is to be vacated by 10.00 am. The final cleaning will be organized by the Proprietor or by ALPEN APARTMENTS.
Lost items are stored for a maximum of 4 weeks.

 

9. Rescission and cancellation fees

If a booking is cancelled or modified up to 60 14 days before date of arrival, no fee will be charged.
If a booking is cancelled or modified later, or in case of no-show, 100% of the total price of the reservation will be charged.

Cancellation of the contract must be done in writing (post or e-mail) to Alpen Apartments.
Cancellation charges will be effective from the date of reception of written notification to Alpen Apartments.
Date and destination amendments are considered as cancellation.


10. Insurance

It is highly recommended that the Guest takes out a travel insurance policy, including cancellation cover. The Proprietor and ALPEN APARTMENTS are in no way liable for the Guest or his belongings during the period of rental. No insurance cover is provided for the Guest nor his belongings.


11. Unclaimed services

In case of the Guest not making use of the contractually agreed-upon accommodation services, for example as a result of delayed arrival or early departure resulting from illness or other causes, not in the influence of the Proprietor and ALPEN APARTMENTS, the Guest has no claim to a refund or partial refund.


12. Passport, visa and health requirements

The Guest is personally responsible to meet the passport, visa, customs, foreign exchange and health requirements. Any consequences resulting from non-observance of these regulations rest upon the guest, even if these regulations were amended after the booking.


13. Clarification

The inefficacy of certain provisions within the Accommodation Agreement does not result in the inefficacy of all terms and conditions.
The place of performance and legal jurisdiction for litigation, concerning the legal relationship between Guest, Proprietor and ALPEN APARTMENTS, is Zell am See.
Price alterations and errors are excepted and subject to change.
This legal relationship is solely subject to the regulations stated in "2006 General Terms and Conditions for the Hotel Industry" (AGBH 2006).

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